IT Service Management from Hell based on Not ITIL

A humorous approach to a universally adopted standard.

1;Dedication
;4
2;Acknowledgements;5
3;Contents;6
4;In Memoriam;9
5;Foreword;10
6;The Cast of characters;12
7;Introduction;14
8;1 If you want to get anywhere don't start from here...;16
8.1;1.1. ITIL-- origins;18
8.2;1.2 The Creation of today's ;20
8.3;1.3 and Upgrades;22
9;2 Get on with it ..... What about Upgrading Best Practice?;24
10;3 The Development Stage;30
10.1;3.1 Development Stage ...